1. Introduction
Servionn™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Servionn Intelligent Booking platform (the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business name, and other registration details
- Client Information: Names, phone numbers, email addresses, and notes about clients you manage through the Service
- Appointment Data: Appointment details, schedules, service information, and related notes
- Payment Information: Billing address and payment method details (processed through secure third-party payment processors)
- Communication Data: SMS messages, email communications, and other interactions through the Service
2.2 Automatically Collected Information
- Usage Data: How you interact with the Service, features used, and time spent
- Device Information: IP address, browser type, device type, operating system
- Log Data: Access times, pages viewed, and other system activity
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our Service
- To process appointments and manage schedules
- To send SMS notifications and appointment reminders
- To communicate with you about your account and the Service
- To process payments and manage subscriptions
- To detect, prevent, and address technical issues
- To comply with legal obligations
- To protect the rights and safety of our users
- To analyze usage patterns and improve user experience
4. SMS and Communication Services
Our Service includes SMS messaging capabilities. When you use these features:
- We process and transmit SMS messages on your behalf
- We store message content and metadata for Service functionality
- You are responsible for obtaining proper consent from recipients before sending SMS messages
- Recipients can opt-out of SMS communications at any time by replying "STOP"
- We comply with applicable SMS regulations, including TCPA and CAN-SPAM Act
- Message and data rates may apply as determined by your mobile carrier
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- SMS service providers (e.g., Infobip, Twilio, Vonage)
- Cloud hosting providers
- Analytics services
5.2 Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5.4 With Your Consent
We may share information with your explicit consent or at your direction.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to:
- Provide the Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt-out of certain communications and data processing
- Objection: Object to processing of your personal information
To exercise these rights, please contact us using the information provided in Section 12.
9. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for significant changes)
Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@servionn.com
For data protection inquiries in the European Union, you may also contact your local data protection authority.